Return Policy

Our Return & Refund Policy

At Explorica Tour & Travel, we strive to provide our customers with a smooth and satisfying travel experience. However, we understand that unforeseen circumstances may arise requiring cancellations or modifications.

1. Cancellation by the Customer

• cancellation Policy - 50 – 30 days prior to arrival: 10% of the package cost.
• 30 – 20 days prior to arrival: 25% of the package cost.
• 20 – 10 days prior to arrival: 50% of the package cost.
• 10 – 05 days prior to arrival: 75% of the package cost.
• Less than 05 days / No Show: 100% of the package cost (No refund)
For Christmas & New Year (20th Dec – 5th Jan) or long weekends/festive seasons, bookings will be completely non-refundable.

2. Cancellation by the Company

In rare situations where Explorica Tour & Travel has to cancel a tour due to unavoidable circumstances, a full refund or rescheduled trip will be offered at no additional cost.

3. Refund Process

• Refunds are processed within 7–10 working days after cancellation approval.
• The refund amount will be credited to the same account used during the booking.

4. Non-Refundable Items

• Flight tickets, hotel bookings, or services confirmed under special offers or discounted rates are non-refundable.
• Any government or third-party fees are non-refundable once paid.